We’re strive to not be a big, faceless agency that treats debt like a numbers game. At Churchill Recovery Solutions, we believe we’re a bit more hands-on than most. We get involved, we ask the right questions, and we try to really understand what our clients are dealing with. That’s where the real results come from.
Debt collection isn’t just about sending out letters or ticking off tasks. It’s about people, and if you forget that, you won’t get far. Our team actually takes the time to understand each case properly and to speak with people respectfully, even when the conversations get tough. That’s how you make progress without damaging relationships.
We train our staff with the skills they need to communicate and achieve outcomes whilst still focusing on attitude. You can teach someone the rules, but you can’t always teach them to care. So we look for people who already bring empathy and patience to the job. We want our team to feel good about the work they do—because helping someone solve a debt issue can be really rewarding when it’s handled the right way.
Of course, we’re also certified. We’re part of the Credit Services Association, and we’ve got the proper licensing to recover consumer finance debt. That’s not just about compliance, it’s about doing things properly, by the book, so our clients are always protected.
Behind the scenes, we’re always tweaking things and finding ways to be a little faster, a little more accurate. If there’s a better way to do something, we’ll find it. But we don’t believe in rushing. Good results take time, and getting it right matters more to us than just getting the job complete.
One thing we’re quite proud of is how we run our office. We make a conscious effort to be environmentally responsible – nothing too flashy, just sensible things like recycling, reducing waste, and thinking twice before printing anything.
Fundamentally, we just try to be the kind of company people enjoy working with. Straightforward, respectful, reliable. Whether we’re helping you recover a large backlog of unpaid invoices or chasing one overdue account, you’ll get the same level of service.
If you want to have a proper conversation about how we might be able to help, feel free to give us a ring on 0333 320 0748. We’re happy to talk things through with no pressure.