Category: Late Payment Policy

Council tax support options explained

COUNCIL TAX, as many bill payers will know, can be a substantial outgoing when it comes to monthly bills. A few weeks ago, the temporary ban on face-to-face collection of debts came to an end – leaving some no doubt wondering what forms of support may be out there. The government’s five-month emergency suspension on…




Five rules bailiffs have to follow when they visit homes following the pandemic

Bailiffs are now able to approach debtors’ homes over repayments for fines, traffic offences, unpaid council tax and other outstanding penalties. The guidance, which has been published by the Ministry of Justice, outlines that goods can still be seized during the pandemic. But the procedure of bailiffs coming to visit people’s homes is now different from…




How to approach rental arrears in a COVID world

In the wake of COVID-19, local councils and housing providers have been jolted into finding new ways of delivering services and interacting with their tenants – especially when it comes to income collection and rent arrears. Increasingly, we’re seeing providers employ innovative strategies while moving from debt recovery to support provision. Behavioural insights tell us…




Your options when a debt becomes overdue

Once an invoice exceeds its credit terms, the likelihood of collecting the debt decreases as it grows older, which is why it’s worrying to see that 30% of businesses now classify more than 10% of their debtor book as over 90 days old. DIY Firstly, if you have a dedicated credit control team in house…




Service Charge Dispute

How to handle a service charge dispute Service charge disputes can be costly and time-consuming if not handled efficiently. Landlords have a responsibility to maintain the condition of all their residential and commercial properties. They may be able to recoup some of the costs of doing so by issuing tenants with service charges. There are…




How to improve your business’ cashflow at Christmas

Use the tips and advice in this blog to help your business to maintain a healthy cashflow this Christmas. Most businesses will experience some level of seasonality over the Christmas period. For many retail and catering businesses it is their busiest time of year, but for businesses in other industries, sales can come to a…




3 common late payment excuses and how to handle them

Learn how to deal with these three common late payment excuses efficiently to get paid quicker. If your client is constantly deflecting your requests for payment and you’re beginning to worry that your invoices are never going to get paid, it’s time to tackle the problem head-on. Before you make another phone call to chase…




How do late payments affect small businesses?

Chasing late payments wastes time and money for small businesses, as well as posing a serious threat to their survival. Late paying customers are a frustrating and worrying problem that most small business owners are all too familiar with. In fact, research shows that on average small UK businesses are owed £24,841in late payments, and…




Tips for encouraging customers to pay on time

Late payments can have a dangerous knock-on effect to your business’ cashflow, as well as costing you time and money to chase them up. The safest way to do business is always to take money upfront. Failing this, it’s important to take whatever measures you can to encourage customers to pay you on time, every…




Advice On Calculating Late Payment Costs

Most business owners have experienced a late paying client at one point or another. Trying to recover the money can be a frustrating, time consuming and sometimes even a costly process. The latter can often put people off pursuing debts for fear of losing more money than the amount they are trying to recover. Fortunately,…