In these challenging times, we believe that by treating your customers fairly and with compassion and respect, we will deliver additional value to your overall customer experience strategy by working in partnership with you across all areas of debt collection.
Churchill Recovery Solutions is a one-stop shop to support your collections teams in resolving outstanding invoices without having the hassle and expense of going to court for a warrant to disconnect.
Change of Tenancy
Dealing with change of tenancies is one of the most challenging areas across our sector. Churchill Recovery Solutions remove the headache by supplying the required information for you to process the change of tenancy – from lease agreements to landlord details and copy of business rates. Utility Collections will ensure a smooth process from start to finish.
Debt Recovery
Churchill Recovery Solutions work with your customers to eliminate outstanding debt through on-site investigation, payment recovery and query resolution. Working closely with electricity and gas and water suppliers throughout the UK, we take great pride in delivering exceptional service whilst always treating your customers with respect and compassion.
Erroneous Transfers
These supply points can effectively be receiving free electricity and gas and can be costly for suppliers. We will aim to identify and rectify any Erroneous Transfer; we understand that lactating the supply points and gaining contact with the premises is often a challenge for suppliers.
Theft of Supply
Investigations of theft of electricity and gas. This happens when a site is disconnected and the tenant or other individual wires the supply to another meter. This is illegal and can be costly to the supplier.