IT system problems were behind Npower’s failure to treat customers fairly on billing and the handling of complaints. When it comes to debt recovery, the importance of keeping adequate records about clients and customers cannot be overstated. Recording bills that have and have not been paid is one of the basics of accounting in business,…

When it comes to debt recovery, Citizens Advice have found that councils are better at chasing repayments of debt than government departments such as the DWP and HMRC. The HMRC has received plenty of criticism for the way it pursues people who are in debt and this has led to a poor rating for debt…